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FAQs

We process all orders placed before 12PM (on non-holiday weekdays) 1 - 2 business days after the order is placed. Please note that we do not process, ship or deliver orders on Saturdays, Sundays or on the following holidays:

  • New Year’s Eve
  • New Year’s Day
  • Martin Luther King, Jr. Day
  • President’s Day
  • Memorial Da
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day

Orders placed on these days will be processed the following business day. Delivery is dependent on USPS and can be subject to weather delays.

As a default, we do not include any pricing in our packages. If you would like to add a gift message & gift box, you can do so from the product page where you add the gift item to your cart, for an additional $18. Your gift recipient will be able to return and exchange their order here

Most of our products are made from 100% cotton so they do tend to wrinkle. To minimize wrinkles: Wash in warm water (not hot) in a small load on the gentle cycle. Remove from the wash as soon as it’s done, and pull the shape inside-out before hang drying it. Our cotton garments look their best when lightly ironed, especially the scalloping. Our french terry products have 15% polyester so with them being a little strecthy they will maintain the scalloping better.

Please visit our Returns & Exchanges Center and follow the prompted steps to complete the returns process. Once we receive your return, it can take up to 5 business days for your refund or credit to process. There will be an email confirmation when it has been completed. Please note that any shipping or gift boxing charges are non-refundable. Heidi Carey monitors customer account and transaction activity. We reserve the right to refuse transactions and orders based on returns or order behavior.

A return item/order received after the 30 days will be refunded to store credit only

All Sale items are final, no returns or exchanges. If you return a non-returnable item/order, you will cover all costs incurred from this transaction and be given store credit.

Gift wrapping and shipping are not refundable.

Great Gift Ideas

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